fajweb.com

Privacy Policy

FajWeb is committed to protecting your personal information and being transparent about how we collect, use, store, and protect your data.

This Privacy Policy explains how we handle personal information when you visit our website, submit a contact form, request a quote, complete an onboarding form, or use our services.

1.Who we are

FajWeb provides website development, web application development, database support, deployment support, and troubleshooting services for businesses, churches, charities, and community organisations.

Business name: FajWeb
Website: fajweb.com
Email: itservice@fajweb.com
Phone/WhatsApp: +44 7557 537411
Location: United Kingdom

For data protection purposes, FajWeb is the data controller for personal information collected through this website and our client enquiry processes.

2.Information we collect

We may collect the following information when you contact us, request a quote, complete a form, or become a client:

• Name
• Email address
• Phone number
• Organisation or business name
• Website or project details
• Message or enquiry details
• Billing and payment-related information
• Information provided during onboarding, project planning, support, or maintenance
• Technical information such as IP address, browser type, device type, and website usage data

We only collect information that is relevant to your enquiry, project, support request, or business relationship with FajWeb.

3.How we use your information

We use your information to:

• Respond to enquiries and quote requests
• Prepare proposals, invoices, and project plans
• Deliver website, application, database, hosting, support, and maintenance services
• Communicate with you about your project or support request
• Manage client onboarding
• Improve our website and services
• Keep records for accounting, legal, and business purposes
• Protect the security of our website, systems, and client services

4.Lawful basis for using your data

We rely on one or more of the following lawful bases under UK GDPR:

• Contract: when we need your information to provide a quote, prepare a proposal, deliver a service, or manage a client project.
• Legitimate interests: when we respond to business enquiries, improve our services, protect our systems, and manage client relationships.
• Legal obligation: when we need to keep records for tax, accounting, or legal compliance.
• Consent: where you choose to opt in to optional marketing or communications.

5.How long we keep your information

We keep personal information only for as long as necessary.

Typical retention periods are:

• Enquiry and quote information: up to 24 months
• Client project records: up to 6 years for business, tax, and legal record keeping
• Support and maintenance records: for the duration of the service relationship and a reasonable period afterwards
• Marketing consent records: until you unsubscribe or ask us to remove your details

6.Who we share your information with

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business and deliver services, such as:

• Website hosting providers
• Email and form providers
• Payment processors
• Cloud service providers
• Project management, support, or communication tools
• Accounting or legal advisers where required

Where service providers process data on our behalf, they are expected to handle it securely and only for the agreed purpose.

7.International transfers

Some tools or service providers we use may process data outside the UK. Where this happens, we aim to ensure appropriate safeguards are in place, such as recognised contractual protections or provider compliance mechanisms.

8.Cookies and analytics

Our website may use cookies or similar technologies to improve functionality, understand website usage, and support security.

Where required, non-essential cookies should only be used with your consent. You can manage or block cookies through your browser settings.

9.Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request a copy of your information
• Withdraw consent where processing is based on consent

To exercise your rights, contact us using the details above.

10. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.